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The 12 phases of burnout

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The 12 Stages of Burnout. Self-awareness is key.

How bad is your burnout?

Tell someone “I’m sick” or “I’m tired” and you’re not really giving the person much information. How sick? How tired? Do you have a mild cold or a dreaded disease? Are you a new parent who hasn’t slept in months or did you just enjoy the party last night a little too much?

Burnout is the same. It comes in different degrees, from your common “I can’t wait for happy hour” variety, to far more serious “I need a six-month sabbatical to reevaluate my life” burnout. The appropriate response for various stages is very different.

So how do you know how burned out you are exactly? Science, apparently, can help.  A classic Scientific American article (subscription required) that describes a 12-stage model of burnout developed by psychologists Herbert Freudenberger and Gail North. Here are the stages the scientists outline:

  1. The Compulsion to Prove Oneself: demonstrating worth obsessively; tends to hit the best employees, those with enthusiasm who accept responsibility readily.
  2. Working Harder: an inability to switch off.
  3. Neglecting Needs: erratic sleeping, eating disrupted, lack of social interaction.
  4. Displacement of Conflicts: problems are dismissed; we may feel threatened, panicky, and jittery.
  5. Revision of Values: Values are skewed, friends and family dismissed, hobbies seen as irrelevant. Work is the only focus.
  6. Denial of Emerging Problems: intolerance; perceiving collaborators as stupid, lazy, demanding, or undisciplined; social contacts harder; cynicism, aggression; problems are viewed as caused by time pressure and work, not because of life changes.
  7. Withdrawal: social life small or nonexistent, need to feel relief from stress, alcohol/drugs.
  8. Odd Behavioral Changes: changes in behavior obvious; friends and family concerned.
  9. Depersonalization: seeing neither self nor others as valuable, and no longer perceive own needs.
  10. Inner Emptiness: feeling empty inside and to overcome this, look for activity such as overeating, sex, alcohol, or drugs; activities are often exaggerated.
  11. Depression: feeling lost and unsure, exhausted, future feels bleak and dark.
  12. Burnout Syndrome: can include total mental and physical collapse; time for full medical attention.

As you can see, symptoms of burnout range from mild but worrisome behaviors you probably encounter every day at work (perceiving colleagues as stupid, cynicism) to utter collapse. Obviously, you want to avoid the most severe ones, but the trick to doing that is to pay attention to more subtle signs rather than dismissing them as an unavoidable part of a hard-charging professional life.

It’s easier to cure any condition if you catch it early, after all, and that includes burnout. So don’t shrug off early warning signs just because they seem mild. If they’re ignored, far bigger problems could be lurking down the road.

58% of Employees in Technological Giants Suffer From Impostor Syndrome – International Journal of Behavioral Sciences

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58% of Employees in Technological Giants Suffer From Impostor Syndrome – International Journal of Behavioral Sciences

The International Journal of Behavioral Sciences published a report which said that nearly 70% of individuals despite their gender, age and work role will suffer from Impostor Syndrome at least once in their career or lifetime. A recent research report with over 10,000 blind participants who were asked to answer a questionnaire proves that nearly 58% of employees in technological giants like Expedia, Google, Apple, Lyft and so on suffer from impostor syndrome and are often afraid that their co-workers will discover their fraud. The study presented comprehensive data on which companies rank the highest with employees suffering from impostor syndrome.

The top three companies are Expedia (73% employees suffer from impostor syndrome), Salesforce (67% employees suffer from impostor syndrome, one employee claimed to feel like a fraud despite 14 years of working at the organization), Amazon (64% employees suffer from impostor syndrome). It turns out that Apple Inc. has the lowest number of employees suffering from impostor syndrome at 45%. Due to such high number of feeling going through this undue stress, the American Psychological Association suggested some ways to deal with impostor syndrome, these steps involved speaking to a mentor, recognising an area of expertise, and realizing that no one is perfect.

What is Impostor Syndrome?

Also known as impostor phenomenon, impostorism, fraud syndrome, or the impostor experience, this feeling is generally reported by people who are high achieving but have not yet come to terms with their success, even when everyone else around them has started appreciating them for their achievements. People suffering from impostor syndrome often feel inadequate about the appreciation they receive and feel like they are posing as being more capable than they truly are. This insecurity always keeps them under the illusion that should they fail or fall short people will see through their farce, making them behave like perfectionists. People suffering from impostor syndrome also believe that they don’t deserve their availabilities, as they got them by fooling others or through luck, often feeling guilty about being better off than their peers. This kind of low self-esteem, though not completely debilitating, prevents individuals from taking up challenging roles or moving ahead in life easily, it makes them doubt their strengths, obsesses over self-created unavoidable failures and enter a cycle of constant self doubt.

This syndrome was discovered by Dr. Suzanne Imes and Dr. Pauline Clance in high achieving women in 1978. Clance and Imes studied 150 high achieving women before publishing their study in the article, “The Impostor Phenomenon in High Achieving Women: Dynamics and Therapeutic Intervention”. Clance and Imes argued that this syndrome was specific to women, blaming the root of this feeling of inadequacy on socialization of women as well as the structures of society. However, later studies conducted by researchers have led to a split opinion, where one faction believes that while this syndrome appears in both men and women, it is higher in women, and the other believes that it appears equally in men and women but varies in specific aspects, like men are afraid of failure, while women are not able to process success.

In 1985, Clance designed the Clance Impostor Phenomenon Scale, to measure impostor syndrome. The scale included dimensions like:

  1. Doubting or denying ability and praise.
  2. Trying to be superhuman.
  3. Impostor cycle.
  4. Phobia of Failure.
  5. Feeling guilty or afraid of success.
  6. Denial of ability and discounting praise.
  7. Living under the constant pressure of being the best.

Of these dimensions, the most important characteristic is the “Impostor Cycle”. Clance explained that when a person who suffers from impostor syndrome is subjected to a deadline specific challenge, they respond in one of the two ways, i) Procrastination, ii) Over preparation. If the individual procrastinates, they would ultimately make a wild dash to finish the work on time, and if they get appreciated for the work done, they would brush it off as luck.

On the other hand, if the individual decides to over prepare and the result then is obviously much better than desirable, then the success is brushed off as hard work and good planning. It should be noted that luck or hard work are not seen as any concrete markers of personal ability, leading the individual to believe that they never had any talent or acumen, to begin with. Over time, a person’s responses to challenges as well as praise become so routine, that they lose all belief in themselves.

Impostor Syndrome: Causes

There are no clear writings and studies on what may or may not trigger Impostor Syndrome. We, for now, don’t even know if the syndrome is acute or chronic. However, several researchers have put forward the following reasons as possible triggers for Impostor Syndrome.


It is postulated, under heavy opposition, that some individuals are born slightly more sensitive than others, which means that some people are naturally inclined to feel guilty about their success over their peers or those they deem as equals, making them feel like poseurs or impostors. Such individuals are generally more self- reflective, and reactive, they are especially quick at discounting their own abilities.

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Impostor Syndrome: Symptoms

Impostor syndrome is a very fancy term for a very unpleasant experience, it is the feeling of disharmony between our projected image and how we perceive ourselves. This dissociation between the external and internal worlds of an individual gives one the sense that they are “faking it” because they are painfully aware of the disparity between their self-concept in public and private. Here is a peek into the often asked question “what does impostor syndrome feel like inside the mind of the sufferer?”:

Inability to Accept Praise

Individuals suffering from impostor syndrome, show a categorical aversion to praise. Someone being humble and contradicting their praise once in a while, is different than being continuously and genuinely surprised at receiving a praise and then quickly rationalizing and discounting it.

Fear of Being Exposed


People who feel like poseurs live with the constant fear that they are just one step away from being exposed. This means that they are afraid of failing as they believe that failure would be a strong indication of their con and lies. However, success is as much of a fear, as more success means more time in the public eye with people scrutinizing their path to success, leading to this unwarranted paranoia that they would realize that the success was undeserved and they would fall from grace.

Discounting Success

Persons with impostor syndrome have this inexplicable urge to negate their own abilities. When they succeed despite their self-sabotage, they are quick to dismiss it as not being praiseworthy. They are often heard spouting excuses like, “If I can do it, anyone can do it” not realizing that maybe their success is not achievable by everyone else. Other excuses include, “I had helped” even when the help given was 10% of the total effort, “I lucked out” even when their hard work and talents had more to do with their success than luck, “I just winged it” or “It was really an accident” or “I have no idea how I did, it was a mistake, a fluke really” despite the fact that they had worked obsessively to achieve a sophisticated level of quality and accomplishment. The most common thing people with impostor syndrome tell themselves is that, “People are just being nice”. Their success is attributed more to the goodwill of people rather than their own efforts into achieving it.

Over Work

As we mentioned before, persons with impostor syndrome have this paranoia of being exposed, which means that they are constantly under the pressure to make sure that they have paid attention to every detail so that their farce continues. On the plus side, it means, that such people have an in depth knowledge of every project they take over, on the other hand, it also means that they obsessively spend more than an adequate amount of time in finishing, grooming and fine tuning a project.

Again, as people with impostor syndrome are afraid of being found out, they tend to be perfectionists. This also means that they set impossibly high standards for themselves, standards which are not humanly possible for them to achieve. This adds on to their anxiety, putting them under pressure to be perfect at all times, and any failure convinces them further that they are faking it.

Displaying Lack of Confidence

As it turns out, high achieving individuals are often full of disruptive original ideas and creativity and such abilities can take them way ahead in life. However, self-doubt means that when such individuals are called upon to describe their ideas, they may use minimizing language, like “I am not sure but this might work”, “I think but I could be wrong”, “You would know better” and so on. They tend to put more faith in some else’s abilities even when that person is markedly less talented, this lack of confidence is a form of self-sabotage, as it tends to hold them back.

Unhealthy Comparisons

We have already talked about how individuals suffering from impostor syndrome can compare themselves unfairly with their peers and feel like they have achieved nothing in life. There is a flip side to this unhealthy comparison too, as such individuals tend to compare their struggles with the struggles of others too. To their mind, their own hurdles are larger than those faced by people around them, most of these hurdles and challenges are self-created, however, instead of realizing this self-sabotage the primary thought in such an individual is that there must be something inherently wrong with them, for them to face and fail at dealing with so many problems, proving their worthlessness.

More Focus on Unfinished Tasks

As the behavioral pattern might now be clear, such individuals judge themselves too harshly. They believe that their success is justified only when they finish more than 100% of the task handed to them. This means that even when they finish 90% of the tasks handed to them, which is more than the expected level of productivity, they will focus on the tasks they weren’t able to finish. Such compulsive focus would again convince them of their worthlessness as well as increase their paranoia of being caught in their con.

Impostor syndrome 1

Types of Impostors

In 2011, Dr. Valerie Young published a book called “The Secret Thoughts of Successful Women: Why Capable People Suffer From Impostor Syndrome and How to Thrive In Spite of It”. This book was her study and understanding of the impostor syndrome, and to this day is a popular book in understanding impostor syndrome. In this book, she pointed out that nearly 70% of people suffer from impostor syndrome at least once in their lives. However, the problem becomes detrimental when it is persistent. It should also be pointed out that since impostor syndrome is not formally treated as a mental illness, the scientific viability of these classifications may be suspect and, it is always better to seek a professional’s opinion. However, just for reference, here are 5 types of impostors, although an individual may show signs of belonging to more than one type, and it should be remembered that these types are not set in stone:

1. The Perfectionist:

Perfectionism is a trait that goes hand in hand with impostorism. This is because an impostor would always be careful of playing his/her part as well as executing his/her task with perfection to ensure that no one has caught onto the con. If you know someone who is always stressed out because imperfectionism reflects their inadequacy, they may belong to this type. Perfectionists set unachievable, high standards for them and constantly fall short, even when others perceive their work as near perfection. This falling short of their goals reconfirms their belief that they are worthless.

2. The Superhuman:

Since self-proclaimed “con men and women” are perpetually busy comparing their lives with their peers and feeling inadequate, it also means that they work twice as hard to ensure that no one catches them on their fibs. This pushes them to behave like superhumans, shouldering more than their share of responsibility and feeling guilty and fraudulent for not being productive enough. This tendency to act like a superhuman almost always means these individuals are compromising personal healthcare in order to be there for everyone and everything.

3. The Expert:

Such individuals feel that their act would be exposed if they are caught unaware, especially, at their workplace. This means, that such individuals will never apply for a project even when they possess 90% of the required skill set. They need to fit the requirement 100% and then some to feel secure enough to even consider applying for the project. Such individuals spend a lot of time in gaining in-depth knowledge of the projects they are working on, giving them extensive knowledge about the subject at hand.

4. The Natural Genius:

Natural geniuses are quite a curious bunch. They judge their abilities based on the amount of effort they invest in finishing a task. If it takes them more effort and more time, in completing a task, they believe that they are completely inept. With age, as processing and absorbing new skills and techniques become challenging, their self confidence plummets, till they are convinced that they are not enough.

5. The Rugged Individual:

The rugged individual is the ego. He/she feels that asking for help, or showing any kind of inability in completing a task alone is reason enough to expose their con. Such individuals are constantly under stress about doing everything on their own and are more often than not wary of any help offered to them.

How to Deal with Impostor Syndrome

“I am a fraud and when people find out, they will hate me.” This one emotion is the guiding force in the life of an individual suffering from impostor syndrome. Sometimes, this syndrome is so severe that individuals may start loathing themselves for being the con-people they are. They may also be in constant fear of being abandoned for not being perfect or hard working enough. If you suffer through such feelings, it is not a happy existence or state of mind but no one can help you if you don’t take steps to help yourself, here are 10 ways to deal with Impostor Syndrome:

Seek Help:

The most common trait among most impostors is that they are convinced that they are faking being afflicted. Some are even scared of seeking help because they are convinced that a counselor will catch up on their act and expose them. Please understand that this affliction is only limiting your potential and preventing you from leading a more satisfied and peaceful life. If you feel that you or someone close to you shows signs of impostor syndrome, it would be a great help to take them to a counselor.

Accept Your Role in Your Success:

This is probably one of the most difficult steps. To say, “Thank you, I really applied myself to achieving this” is probably the most alien thing someone who is used to discarding his/her own efforts in their success can say. But start small, if someone compliments your hair, don’t, brush it off as nothing special. Just thank them and grow from there. Learn to say a simple thank you for any compliment and fight the urge to rationalize away your own efforts and talent.

Keep a File of Compliments:

One practice that helps people gain much self-confidence is positivity. Every time someone says something nice about you in writing whether online or penned down, save them. Maintain a file or folder of the same and whenever you feel like a con-person, go back to this folder. Look at the words written about you and for you and remind yourself, that so many people cannot be lying. This helps gain self-confidence.

End Unhealthy Comparisons:

You need to stop comparing yourself to others and playing yourself down. Yes, someone else may know something better than you, but there are several things you know that the other person hasn’t even begun to comprehend. It is not a rat race and your knowledge makes you unique. Learn from their knowledge but refrain from telling yourself that you are a lesser being. Try and contribute to the conversation or situation with your knowledge, your extensive knowledge may surprise you.

Face Your Fears:

This is probably the most fun and difficult exercise. Take a piece of paper and admit to all your fears, all your pain, confusion, weird beliefs, reasons why you think you are a fraud and why you think that people around you would abandon you. Take a five minute break and read what you have written down. If you read objectively, you would realize that the faults you blame yourself for, are not really that serious or severe or that only you see them as faults.

Being Wrong Does Not Mean You Are Fake

Chant this like a mantra every minute of your waking hours. If you get a fact wrong, it is not the end of the world. People will not judge you as anything less. You are entitled to your opinions, being you, you have read enough to be more knowledgeable than the average person. So, it is okay if you get something wrong, you can always learn from it and add to your pool of knowledge.

Writing Therapy:

No, it is not the same as facing your fears, here you have to make a commitment of writing something non-stop for 30 minutes even when you are blank or all you can think of is “This is so stupid”. Write the line again and again, till you find something to write about. This exercise is cathartic and helps one decompress and get a realistic view of oneself, which is that you are not expected to carry the weight of the world on your shoulders.

Learn to Say “No”:

Don’t overshoot. Learn to say no. Learn to draw a boundary and learn to say the things you know of, people respect that kind of honesty. Nobody will think less of you if you say that you feel overworked or overwhelmed and that you can’t entertain a new demand right now. You will see that people will respect that just as much and no one will think of you as a fraud.

Realize that Everyone Is Struggling:

While it may seem that everyone else around you has sorted their lives out, remember, that no one really knows what they are doing. In a sense, everyone is winging it in life and to some, it may seem that you have it together more than anyone else in the world. You probably do, so, listen to people’s struggles and realize that you are all in this together.

Labels Do Not Define You:

Just because someone calls you or someone else an “expert” does not mean that you or the other person know everything about the thing you are deemed experts of. It simply means that when compared to others in the same position, you know better, or much more. You shouldn’t let labels prevent you from succeeding.

Impostor Syndrome and Anxiety

Impostor syndrome is not recognized as a mental illness, however, more often than not, persons suffering from impostor syndrome are also diagnosed with other mental illnesses like depression or anxiety. Commonly, Impostor syndrome brings with itself one or the other form of Generalised Anxiety Disorder. This can be easily deduced since impostor syndrome is more about anxiety of being found out or paranoia of being caught, it generally leads to the development of anxiety disorder.

There are varied views on the relationship between Impostor syndrome and generalized anxiety disorder. Writer Sarah Schuster argues that impostor syndrome is the new form of “high functioning anxiety”. She supports her beliefs by arguing that this constant connection through social media has put pressure on many a millennial to keep on achieving more and more. This pressure to be successful, perfect and glamorous all the time has ultimately led to this chronic self-doubt and persistent feeling of being a fraud.

Several researchers have also pointed out that impostor syndrome may closely be related to Social Anxiety Disorder. The chronic anxiety about socializing or being in social situations may arise from the fear of being exposed as frauds and subsequent abandonment that comes with it.

Celebrities with Impostor Syndrome

As it has been said time and again that increasingly successful people suffer from impostor syndrome, so it would be but obvious that some of our more beloved celebrities and world leaders would suffer from the same syndrome. Here is a small list of famous people who suffer from impostor syndrome:

1. Maya Angelou:

The author of many famous, inspiring and perception shattering books. A movement in herself, Maya Angelou has been quoted as saying that despite writing 11 successful books she has often been afraid that her game was up and people around her have realized her scam.

2. Dr Margaret Chan:

Dr Margaret Chan, is the two times head of WHO, an officer of the British Empire, and has also been ranked as one of the 30 most powerful people in the world in 2013. You would think these achievements along with her academic success would be enough proof of her potential, but she has been quoted as saying that she is often surprised that people consider her an expert, especially when she is aware of the many things she knows nothing about.

3. Emma Watson:

World icon since the age of 9, Emma Watson has been the ideal for an entire generation that grew up with the Harry Potter franchise. She has finished her education, has acted in some more successful movies like Perks of Being a Wallflower, Bling Ring and so on, is the UN Ambassador for the HeforShe Campaign. These accomplishments alone are more than enough to tell the world of her mettle however she has confessed that the more successful she has become in life, the more she feels like a fraud.

4. Ryan Reynolds:

The Deadpool heartthrob. He is a skilled actor, a crowd favourite, not to mention his social media has informed everyone of what an excellent father and husband he is. It seems like this man has it all and yet he has been quoted as feeling like a freckled teenager who is faking it till he makes it.

5. Meryl Streep:

You would think that the academy award winner, Mamma Mia actress, the evergreen Meryl Streep would be the last person to suffer from any kind of self doubt. She has a history of mind blowing performances, not to mention she is an ageless beauty, however, Meryl Streep has confessed to never believing that she was beautiful and that she still feels like she is a character artist.

6. Kate Winslet:

The Titanic star has come a long way from the cult classic she starred in. She has proved her mettle by performing a variety of challenging and different roles, her more iconic films include Eternal Sunshine of the Spotless Mind, Finding Neverland, Divergent series and so on. Her prowess and talent have shone through in all her works, and yet she was quoted as saying that there would be days when she would wake up and feel like she can’t do it because she was such a fraud.

7. Tom Hanks:

The Forrest Gump actor has performed several iconic roles. He has received many awards for his work, along with a huge fan base and yet the actor has confessed that he often feels like a conman.

Impostor syndrome is an intense internal struggle if a loved one is trying to tell you that they are afraid of making a mistake because that would mean that everyone would realize their scam, instead of losing your cool, be patient. The individual is facing immense self loath and doubt and is really trying to shake off this impostor feeling and needs emotional support. On the other hand, if you feel like an impostor in your skin, talk to a person you trust. Don’t be afraid of being vulnerable. It is the first step to healing.

For more information on impostor syndrome please refer to syndrome impostor . Thanks to for the pictures

The 4 main Cognitive Biases That Affect Your Leadership

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✳Cognitive bias affects us all.✳

No matter how rational or objective we believe ourselves to be, we make mistakes in reasoning, evaluating, recollection and other cognitive processes, usually as a result of holding onto our preferences and beliefs regardless of contrary information.

Among primary biases I will, for now, focus on 4 of them that affect leadership skills which are relatively easy to spot and to correct once we are cognizant/aware of them.

They can have an impact on how you lead your team and the decisions you make.

1 Affinity Bias

2 Confirmation Bias

3 Conservatism Bias

4 Correspondence Bias

It’s important to understand that we can’t avoid cognitive bias. Because it’s so often unconscious, merely telling ourselves to do better won’t solve the problem. What’s needed are systems that can be put in place to reduce the impact of cognitive biases in play.

However, as a leader, you should become aware of cognitive Biases, spot them and try to avoid them as much as possible.

Cognitive bias affects us all. No matter how rational or objective we believe ourselves to be, we make mistakes in reasoning, evaluating, recollection and other cognitive processes, usually as a result of holding onto our preferences and beliefs regardless of contrary information.

Among primary biases I will, for now, focus on 4 of them that affect leadership skills which are relatively easy to spot and to correct once we are cognizant/aware of them. They can have an impact on how you lead your team and the decisions you make.

  1. Affinity Bias: it relates to the predisposition we all have to favour people who remind us of ourselves.
  2. Confirmation Bias: it is our human tendency to seek out or notice information that supports our existing beliefs.
  3. Conservatism Bias: it means favouring existing information over new information that threatens to change our preconceptions.
  4. Correspondence Bias (Fundamental attribution error): it refers to our tendency to believe that what people do reflects who they are.

It’s important to understand that we can’t avoid cognitive bias. Because it’s so often unconscious, merely telling ourselves to do better won’t solve the problem. What’s needed are systems that can be put in place to reduce the impact of cognitive biases in play.

However, as a leader, you should become aware of cognitive Biases, spot them and try to avoid them as much as possible.

1. Affinity bias

Affinity bias relates to the predisposition we all have to favour people who remind us of ourselves.

When applied to regular workplace processes such as hiring and promoting, at its best, this bias sees successful people willing to give someone a chance because of their similarities. We’ve all heard or read the phrase, “You remind me of myself at that age,” and understand how that kinship can result in favourability.

But in the most common occurrences of affinity bias, unfortunately, demographic minorities end up disadvantaged. Without meaning to, a leader who is Caucasian and male will be more likely to hire people who remind him of himself. Even when men consider themselves egalitarian and have no stated prejudice against other groups, studies show that affinity bias occurs. That’s because it’s happening on a subconscious level, and the hirers are not conscious of why they’re making the decisions that they are.

Hiring practices that can help with this problem include ‘blind screening’, where the candidate’s application is stripped of personally identifying data. While that’s been proven to help, it only addresses the initial hire. Promotions, pay-rises and intangible opportunities to train or network are harder to find workarounds for.

2. Confirmation bias

Confirmation bias is our human tendency to seek out or notice information that supports our existing beliefs.

It can be a problem for leaders, who need to be open to feedback, solutions and ways of doing things that they may not have favoured in the past.

If you’ve already made up your mind that a certain path forward is the correct one, confirmation bias will have you valuing the evidence that supports your plan more so than information that does not. You could disregard useful feedback, dismiss innovative ideas and solutions, and ultimately make the wrong decision for your people and the company.

To combat confirmation bias, when you’re about to make a decision, look for ways to challenge what you think you see. Seek out information from a range of sources and discuss your thoughts with a diverse group of people. Then, share the feedback you get with a wider group again for greater discussion. For major decisions, even consider assigning someone on your team to play devil’s advocate.

3. Conservatism bias

Conservatism bias is favouring existing information over new information that threatens to change our preconceptions.

When we do get new information, we tend to weight it less heavily or dismiss it, while information that supports a previous belief is given more weight.

While it seems laughable to us now that it was once believed the earth was flat, convincing people otherwise was a slow and hard-won battle.

For leaders, conservatism bias can make change management particularly challenging. Even where there are compelling reasons to change a business system, introduce new processes or modify roles, people are likely to cling to the old way of doing things. They’re not just being stubborn – they literally aren’t seeing the new information as important. As a leader, understanding this trait will make guiding your people through change easier on you all.

4. Correspondence Bias (Fundamental attribution error)

Correspondence Bias refers to our tendency to believe that what people do reflects who they are.

This bias sees us overemphasising personal characteristics and ignoring situational factors when judging others’ behaviour.

As leaders, the tendency to assume that someone’s behaviour is a part of them and unchangeable is extremely limiting. It prevents us from being able to look at their external situation and make changes to improve things.

A habitually late employee could be lazy and unmotivated, or they could have caring responsibility at home. In the latter case, the ability to start later in the day or work from home when needed could see their productivity soar. If you’re inclined to blame your staff for something you perceive as a character flaw, take a step back. Ask yourself what other possible explanations there might be for their behaviour, and then approach the solution in good faith.

As a leader, you should become aware of cognitive Bias, spot them and try to avoid them as much as possible.

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Do you really listen or think on how to reply?

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Have you ever really listened in your life? ✳
The moment I learned and experienced Active Listening I realized that I never really listened to ANYBODY in my entire life. Active listening is an essential skill for many reasons. Firstly, a person who is really listened to feels heard and valued.
When you listen actively, you are fully engaged and immersed in what the other person is saying.
Active listening is the foundation of any collaborative relationship. At work, at home and elsewhere.
Some tips to start:
1- When you listen try to focus TOTALLY on the person you are talking to.
2- Hold your judgment for a moment (yes it is difficult I know it).
3- Do not think of how to reply.
4- Synchronize with the thinking and emotions of the speaker
5- Try as much as you can to refrain from using your mental map, your beliefs, your biases.

Luca Pulito Fyootue Coaching

Do you also think ROWG?

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Do you also think ROWG? Why is ROWG not as effective as GROW? To better understand the power of GROW I find it useful to look at other models that work worse. The natural tendency of our mind is to think in ROWG mode. First, we look and think of the reality, issues, problems. Then we enumerate a number of obstacles that are not permitting us to reach a Goal, which in fact we still do not know. Let’s say to reach something better than the current situation. After that, we decide what we are going to do by overcoming the Obstacles we have just listed. In this way though, we have not really generated a real Goal. We have just selected the less bad option to improve something. Our mind is obfuscated by the current Obstacles and our creativity is killed. While in the GROW model we start by setting goals and objectives without any contaminations from the current reality. Obstacles in ROWG become Options in GROW. Our CREATIVITY is safeguarded!

The GROW was first published by Sir John Whitmore in Coaching for Performance. ROWG is my own invention but I believe it defines a common mindset.

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 #coaching #leadership #creativity #growth #mindset #motivation #work #success #power #entrepreneurship #growthmindset #leadershipdevelopment


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ARE YOU AWARE OF YOUR INNER GAME? I love Tim Gallway’s Inner Game theory and already posted about his book. I find it so true and easy to apply to everyday life and work.
What is it exactly? the Inner Game is that competition between Self 1 and Self 2.
SELF 1 is analytical, cautious, aware of your failings, and critical of every tiny error. It contains your fears and frustrations, and likes to point out every weakness. It acts to restrain your freedoms.
SELF 2 is intuitive and optimistic, keen to try anything, and happy to take things as they come. In children, Self 2 has a loud voice but, by the time we become adults, it is too often drowned out by the louder Self 1.
My suggestion is to start listening to your SELF 2! As adults we listen to it less and less. Listen to your inner child. HE KNOWS MUCH MORE THAN YOU THINK! Luca Pulito
#mentalhealth #coaching #leadership #depression #love #psychology #anxiety #mindfulness #emotionalintelligence #work #personaldevelopment #mindset #leadershipdevelopment #motivation #lifecoaching #inspiration

Have you ever heard of the GROW model?

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HAVE YOU EVER HEARD OF THE GROW MODEL? Well…it literally changed my life. First published by John Whitmore in 1992 in the first edition of his book “Coaching for Performance”, it became soon one of the most utilized method for goal setting and problem solving. It then bacame Extensively used in Coaching and in leadership in general. I will make several posts on this method but I would like to start with the (G), goal settings. Why are goals set before analyzing reality (R)? The sequence is not random at all. If we start thinking about reality usually we hinder our goals. As a result we think of limiting beliefs and limiting conditions which will make our Goals too close to the current reality and too little ambitious. We will kill our creativity and will use too much our rational part of our brain instead of the creative one. To summarize, when you start a conversation to set goals, DO NOT START BY DESCRIBING REALITY. START WITH GOAL SETTINGS. Let your imagination and creativity do the work without thinking of limitations. They will come at due time to filter and select your options.

Luca Pulito.  #creativity #leadership #leadership #coaching #growth #storytelling #learning #inspiration #success #work #growthmindset #creative


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Have you ever said «I am like this, what can I do about it!» Well, the big news is that you can do A LOT about it! What is unconscious or subconscious is not under our control. Conversely, it controls us. The majority of our #emotions, state of mind and reactions to the external world are driven by our Subconscious mind. A good news is that it is not as difficult as it may seem. It’s a question of learning and practicing. The sooner we learn how to expand our Conscious mind the better!There are several techniques to expand our conscious mind, thus our awareness. The best is by far the practice of meditation. Buddhist monks are the champions when it comes to awareness. Even of the deeper unconscious processes. Up to the breathing, heart beat, digestion and you name it! However a coaching process also helps in this sense Luca Pulito

 #mindfulness #anxiety #mentalhealth #depression #stress #health #coaching #coachingculture #psychology

The common mistake

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Do you know what the common mistake is? Thinking that the problems have an external cause. Gallway teches us that the interferences are mostly internal. The same learning comes from neuroscience. If you learn how to look inside yourself, you will solve the majority of the problems that you perceive as external. In the end, you are responsible of your emotions!

the inner game. This is the game that takes place in the mind of the player, and it is played against such obstacles as lapses in concentration, nervousness, self-doubt and self-condemnation. In short, it is played to overcome all habits of mind which inhibit excellence in performance.”

Tim Gallway Luca Pulito
#coaching #learning #mindfulness #leadership #neuroscience #psychology #emotionalintelligence #mentalhealth #success #motivation #training